Privacy Policy

Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII):

• Name, email address, phone number and billing/shipping addresses.
• Payment details for processing transactions.

Non-Personal Data:

• IP address, browser type, operating system and device information
• Cookies and analytics data to improve user experience.

Transaction Data

• Details of purchases, returns and customer support interactions.

Communication Data:

• Information provided through inquiries, feedback, or customer support.

Directly from You:

• When you place an order, contact us, or subscribe to our stock updates.

Automatically:

• Through cookies, web beacons and analytics tools when you visit our website.

From Third Parties:

• Payment processors or couriers may share data necessary for fulfilling services.

How We Use Your Information

We use your data to:

Provide Services:

• Process orders, payments and deliveries.

Improve User Experience:

• Analyze website performance and optimize navigation.

Marketing and Communication:

• Send promotional offers, stock updates and service notifications (with your consent).

Legal and Compliance Purposes:

• Meet regulatory requirements and prevent fraud or abuse.

Legal Basis for Processing Your Data

We process your data under the following lawful bases:

Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers:

• Couriers (e.g., DHL, UPS) for shipping orders.
• Payment processors for secure transaction handling.

Business Partners:

• Analytics providers like Google Analytics to improve our services.

Legal Authorities:

• When required by law or to protect our rights, property, or safety.

Retention Periods:

• Personal data is retained as long as necessary to fulfill its purpose.
• Transaction data is retained for six years for tax and audit purposes.

Deletion:

• Once data is no longer needed, it is securely deleted or anonymized.

Your GDPR Rights

As a resident of the European Economic Area (EEA), you have the following rights:

Right to Access:

• Request a copy of the personal data we hold about you.

Right to Rectification:

• Request correction of inaccurate or incomplete information.

Right to Erasure:

• Request deletion of your data under certain conditions (e.g., when no longer needed).

Right to Restriction:

• Request limited processing of your data in specific circumstances.

Right to Data Portability:

• Receive your data in a structured, commonly used format.

Right to Object:

• Object to data processing for direct marketing or legitimate interests.

Right to Withdraw Consent:

• Request correction of inaccurate or incomplete information.

Right to Rectification:

• Withdraw consent for processing where applicable (e.g., marketing).

How to Exercise Your Rights

To exercise your rights, please contact us:

Data Security

We use robust security measures to protect your personal data, including:

Technical Safeguards:

• SSL encryption for secure online transactions.
• Secure servers and firewalls to prevent unauthorized access.

Organizational Safeguards:

• Limiting access to personal data to authorized personnel only.
• Regular staff training on data protection policies.

Data Transfers Outside the EEA

If personal data is transferred outside the EEA, we ensure compliance with GDPR safeguards, including: